Formal Request

Refund Request

Use this form only after reviewing the Terms of Service, Privacy Policy, and Usage Policy.

Last revised: August 18, 2026

Processing channel: Discord support ticket

Important before submitting. Please contact us through Discord first so we can understand what you want to improve or resolve. Custom work normally requires an advance payment before work begins. A request is reviewed case by case and is not an automatic approval. Never enter a full card number, CVV, password, API key, or banking credential in this form.

CraftConfig Order ID *Use the Order ID shown by CraftConfig, not a Dodo license or internal reference.

Purchase email *

Dodo payment IDOptional. Do not enter card details.

Purchase date *

Purchased item *

Amount paid (USD) *

Request type *

Requested resolution *

Detailed explanation *

Relevant evidence or links

I confirm that the information is accurate, that I have not entered card credentials, and that I understand this form starts a review rather than guaranteeing a refund. I authorize CraftConfig.Studio to use the order information and evidence to investigate the request and, where reasonably necessary, share relevant transaction information with Dodo Payments or another payment processor for the purpose of resolving the case. I have read and understood the Terms of Service, including the rules for advance payments, digital delivery, refunds, and intellectual-property rights.

Contact Discord First